New Member Application

Member Engagement Coordinator

The Chamber of Commerce for Greater Philadelphia is dedicated to promoting growth and economic development, advocating for sound public policy, and serving our members with outstanding programs and benefits. The Chamber is the premier advocate of the region's business community, representing members in 11 counties across three states with one voice.

We are currently seeking a highly organized Member Engagement Coordinator with strong communications skills to manage assigned Chamber membership accounts, grow member relationships, solicit and coordinate the execution of sponsorships, support members' use of marketing resources and opportunities with the ultimate goal of retaining memberships.

Responsibilities include:
  • Establish goals with Director, Member Engagement and/or Manager, Member Engagement on membership retention, sponsorship development, new member referrals, intranet communications, event assistance, member event attendance and professional development opportunities.
  • Work on assigned members' engagement plans. Manage the members' experience by designing and implementing a high-touch plan with the Member Engagement Director and the Member Engagement team which will consist of pre-planned interactions with members that include phone calls, emails, face-to-face dialogue, surveys, focus groups and event attendance to maintain consistent communications, engage members in Chamber activities and achieve membership retention.
  • Serve as a resource for information to members regarding Chamber benefits, marketing resources, opportunities, discounts etc. Respond timely to questions and provide assistance to ensure a high level of member satisfaction.
  • Coordinate all meetings with assigned members including scheduling, reserving conference rooms, assembling printed sponsorship materials and customizing leave-behind materials.
  • Track assigned members' experiences, relevant affiliations and keep member data current via the Chamber intranet.
  • Act as a liaison between Member Engagement and Business Development to facilitate the on-boarding of new members and renewal of assigned first year memberships.
  • Assist with collection of the annual dues
  • Market Chamber products and services including event tickets, exhibit booths, ribbon cuttings and discount programs.
  • Understand and stay current with Chamber products, services and/or programming, including the Chamber's Leadership Councils and Action Teams.
  • Identify trends and solicit input from members to provide ideas for new products, services and/or programming that address member needs, increase retention and/or cultivate new sponsors.
  • Attend Chamber events and other relevant events to network and make introductions.
  • Act as the liaison between Member Engagement and Programs & Events for all sponsorships by assigned members. Facilitate communications, securing logos and sponsorship benefits fulfillment.
  • Assist Programs & Events at an assigned number of Chamber events which may include guest registration, seating, escorting and material display etc. (before, during and after regular business hours)
Qualifications
  • Bachelor's degree with a minimum of three to five (3-5) years of experience in account management or client relations.
  • Strong interpersonal and communication skills (verbal and written).
  • Ability to deal effectively and tactfully with a wide variety of individuals - including CEO's and other high level executives from member companies — in person, on the telephone and in writing.
  • Knowledge of the Greater Philadelphia region and business community and experience in interacting with this market.
  • Ability to manage multiple projects and prioritize responsibilities.
  • Ability to consistently meet daily, weekly and monthly deadlines.
  • Strategic thinker with creativity and innovation.
  • A self-starter who is able to work both independently and as part of a team.
  • Computer proficiencies in Windows, MS Office — including Outlook, Word and Excel.
Work Conditions/Physical Demands

The Member Engagement Coordinator works in a typical office environment. On a standard work day, the majority of time is spent sitting at a desk, using the computer and speaking on the phone. However, on a regular basis, the Member Engagement Coordinator will be required to attend Chamber events or related outside meetings/events on behalf of the Chamber. These meetings/events may take place outside of regular business hours and outside of center city Philadelphia.

Application Instructions

The Chamber of Commerce for Greater Philadelphia offers its employees a dynamic, fast-paced environment with competitive salaries and excellent benefits package. Interested applicants should submit a cover letter, resume and the names/contact information for three professional references. Applications that fail to fulfill this requirement will not be accepted.

Apply to: https://workforcenow.adp.com/jobs/apply/posting.html?client=gpcc&jobId=82872&lang=en_US&source=CC3

Project Coordinator, Middle Market Action Team

The Chamber brings area businesses and civic leaders together to promote growth and create opportunity in our region. We support our members with practical, inspiring programs, resources, and events. All that we do serves one clear, bold goal: to make Greater Philadelphia a great place for good business.

We are currently seeking a Project Coordinator of our Middle Market Action Team. This position is a critical organizational resource as both an internal subject-matter expert and an external relationship manager.

The Project Coordinator, Middle Market Action Team Reports to the Vice President of Leadership Engagement.


Middle market explained:

Middle Market businesses range from $10M to $1B in annual revenue and, while they only comprise ~1% of all businesses in our region, they are responsible for 27% of total employment in Greater Philadelphia.

Action Teams in action:

The Chamber’s Action Teams are industry and subject-matter specific groups designed to produce substantive work and create deep engagement within Chamber member companies.

Put it together for the Middle Market Action Team (MMAT):

MMAT brings together 70+ key stakeholders and top middle market executives committed to creating and sustaining long-term success for middle market companies and to making Greater Philadelphia a top U.S. region for the middle market with sustained, double-digit growth.

Learn more:

Essential duties and responsibilities:

The primary purpose of this position is to act as the lead coordinator and point of contact for the Middle Market Action Team (MMAT) including but not limited to:

Action Team management: Reinforcing MMAT member engagement and retention, database management, maintaining frequent communications to MMAT members, co-owning revenue for MMAT related events including ticket sales and sponsorship.

  • Manage various ongoing projects associated with the work of the action team and its goals.
  • Run high-level internal cross-functional team and external groups of stakeholders participating in MMAT with a focus on middle market product and service development ideas.
  • Support integration of middle market and growth-oriented small business themes into Chamber programs, working with Programs & Events and Member Engagement colleagues.
  • Become familiar with middle market companies, their unique needs and other support organizations in the middle market space.
  • Manage consultant and external partners relationships as needed, such as National Center for the Middle Market relationship and others as they arise.
  • Manage and track interactions with Chamber members, elected and appointed officials, MMAT participants, and local partner organizations through IMP, the Chamber’s contact management system.

Meeting coordination: Developing content/agendas for meetings, drafting meeting notes, sending meeting notifications and tracking attendance, supporting and briefing volunteer leaders for their meeting participation.

  • Coordinate the execution of all Working Group meetings, 3 Steering Committee meetings, two full action team gatherings and continually develop opportunities for involvement and engagement for MMAT members.

Marketing and communications: Drafting quarterly update communications, letters and other correspondence as needed and identify and share content with the Marketing & Creative Services team for social media, website and newsletters.

Organizational and regional collaboration: Contribute to the overall chamber mission through information sharing and collaboration.

  • Collaborate with other local and regional organizations working to improve Greater Philadelphia.
  • Collaborate with the Chamber and its Councils to support projects that achieve the organization’s mission.
  • Complete other duties and projects as assigned.
Required experience and education:
  • A minimum of three to five years of experience in local or regional economic development, association management, member relations, trade associations or related field.
  • An undergraduate degree or higher.
  • Experience interacting with C-level leaders and building relationships within the business community.
  • Experience planning and executing meetings or events.
Necessary skills:
  • Ability to organize and facilitate constructive idea generation among multiple groups.
  • Ability to work through different views to arrive at clear outcome and consensus.
  • Organizational skills and success managing and prioritizing multiple priorities, projects, and deadlines in a team environment, with flexibility to adjust to changing priorities.
  • Ability to create, strengthen, and leverage network of relevant relationships.
  • Excellent written and verbal communication skills.
  • Proficiency with database management systems and Microsoft Word, Excel and Power Point.
Ideal candidates will be:
  • Team focused with a collaborative spirit.
  • Self-motivated, approaching work with a sense of purpose and urgency.
  • Knowledgeable of the Greater Philadelphia region and its business community.
  • Eager to learn new things and become a subject-matter expert.
Working at the Chamber:

The Chamber provides all the benefits of working for a mid-size business combined with the values and mission focus of a nonprofit. As part of a leading organization in the region’s business community, team members have access to a wide array of resources, connections and opportunities throughout their career with the Chamber. With 85+ employees, the Chamber is right-sized for new team members to have the support of their talented colleagues, opportunities to lead and room for personal and professional growth. The Chamber offers its employees a dynamic, fast-paced environment with competitive salaries and an excellent benefits package.

Work conditions/physical demands:

The Project Coordinator, Middle Market Action Team works in a typical office environment. On a standard workday, the majority of time is spent sitting at a desk, using the computer and interacting with colleagues in internal meetings. However, on a regular basis, this role will be required to attend Chamber events or related outside meetings. These meetings/events may take place outside of regular business hours and outside of center city Philadelphia.

Application Instructions

Qualified candidates should submit a cover letter, resume and the names/contact info of three professional references to upload with the application. Applications that fail to fulfill this requirement will not be accepted.

Apply to: https://workforcenow.adp.com/jobs/apply/posting.html?client=gpcc&jobId=80308&lang=en_US&source=CC3

Membership Advisor

The Chamber of Commerce for Greater Philadelphia brings area businesses and civic leaders together to promote growth and create opportunity in our region. Our members represent eleven counties, three states, and roughly 600,000 employees from thousands of member companies and organizations. And by bringing all kinds of businesses and leaders to the table — the new, the established, the big, the small, the growing, the thriving, the perennial, the innovative, and the experimental — we build community and find commonalities among us all.

We advocate for regional development, business-friendly public policies, and economic prosperity. We support our members with practical, inspiring programs, resources, and events. And all that we do serves one clear, bold goal: to make Greater Philadelphia a great place for good business.

Opportunity

The Chamber is seeking a Membership Advisor to drive membership growth. The successful candidate will join an award-winning sales team and be responsible for the full sales cycle. The Membership Advisor will increase our market penetration in the Greater Philadelphia region through a mix of both inside and outside sales. The successful candidate will be an experienced and highly motivated self-starter who is a born hunter. S/he must be able to develop and maintain a robust prospect pipeline, understand the needs of potential members, propose the appropriate membership level, and close the sale.

Must-Have Sales Skills

Cold Calling: This position is 85% inside sales and 100% new business development

Prospecting: A successful candidate will generate his/her own leads every day

Qualifying Leads: Finding the decision maker and overcoming objections are essential to success

Essential Duties & Responsibilities
  • Sell membership packages to businesses in the Greater Philadelphia Region (11 Counties)
  • Develop and maintain an active prospect database & lead pipeline
  • Develop strategies and plans to achieve goals
  • Increase overall sales as well as value per sale
  • Assist with the implementation of targeted sales projects
  • Attend, assist and represent the Chamber at networking functions, receptions, business expos and trade shows
  • Some account management is expected
Job Specifications & Requirements
  • Bachelor's Degree
  • Minimum 4 to 6 years sales experience
  • Demonstrated record of recent success selling a service or “intangible” service
  • Proven experience prospecting and generating leads
  • Proven ability to exceed goals
  • Highly effective communication skills
  • A problem solver with consultative selling experience
  • Ability to handle multiple projects concurrently
  • Proposal experience, strong business writing skills
  • Enthusiasm and team spirit
  • Highly motivated with marketing know-how
  • Possess excellent interpersonal/written/oral/presentation skills
  • Knowledge of Microsoft Office products
Work Conditions/Physical Demands

The Membership Advisor works in a typical office environment. On a standard work day, the majority of time is spent sitting at a desk, using the computer and speaking on the phone. However, on a regular basis, the Membership Advisor will be required to attend Chamber events or related outside meetings/events on behalf of the Chamber. These meetings/events may take place outside of regular business hours and outside of center city Philadelphia.

Application Instructions

We offer a base salary plus a generous commission structure that rewards representatives that meet and exceed their goals, with an annual earning potential of $70,000 to $150,000. We also offer an excellent benefits package. Applicants must include salary requirements to be considered.

Apply to: https://workforcenow.adp.com/jobs/apply/posting.html?client=gpcc&jobId=66131&lang=en_US&source=CC3