Systems Engineer Level III

by Mr. David Spaventa of Simplegrid Technology, Inc.

Posted to Job Opportunity on 5/23/2018 at 8:44 AM

{"ops":[{"insert":"Do you want to be the person who exceeds your potential?\n If you have a desire to succeed and drive your own career, Simplegrid Technology, Inc. offers you the opportunity to make that happen. \nSimplegrid Technology, Inc. is on our way to becoming thought leaders within the IT services field, and we need your talent, skill, and ambitious ideas to help us reach our goals. You’ll be doing great things for our clients and helping them achieve their business ambitions. \nWe are looking for the right candidate that will grow with our firm, and therefore someone who is interested in a long-term position. Only serious candidates who follow the application process completely will be considered. \nWe are currently looking for a "},{"attributes":{"bold":true},"insert":"Systems Engineer Level III "},{"insert":"to support the business in achieving its strategic objectives. As a Tier 3 Support Engineer, you will actively assist with core client server, infrastructure, systems and services including maintaining existing, and implementing new networks. \nThis position will include identifying problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective data center support services. \n"},{"attributes":{"bold":true},"insert":"What we Expect you to do"},{"insert":": \n1) "},{"attributes":{"bold":true},"insert":"Work on technical projects for our clients. "},{"insert":"Technical projects can range from small mini-projects such as add hard drives on a server to performing a complete network upgrade. You will be the lead in the designing, planning, coordinating, configuration, implementation and documentation of our customer LAN and WAN networks. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"2) "},{"attributes":{"bold":true},"insert":"Provide excellent customer service to our clients. "},{"insert":"You will be speaking with them on a daily basis; therefore, having an upbeat, positive relationship with them is tantamount to your success. We expect you to keep our clients updated on the progress of the work you are performing for them, and explain the work you are doing in laymen’s terms so they understand. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"3) "},{"attributes":{"bold":true},"insert":"Be independent and a self-starter. "},{"insert":"We expect you to take initiative to proactively address issues and take on project work as you see the opportunity. You will be expected to “own” an initiative – be it a project, a support ticket, or an internal initiative, and you should be able to take full responsibility for it, and drive it to a successful conclusion. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"4) "},{"attributes":{"bold":true},"insert":"Communicate "},{"insert":"timely, clearly and concisely via oral and written means to clients, management and your fellow team members. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"5) "},{"attributes":{"bold":true},"insert":"Pay close attention to detail. "},{"insert":"You must be a detail oriented person who ensures that the task you’re assigned is done the right way, without any missing pieces. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"6) "},{"attributes":{"bold":true},"insert":"Monitor "},{"insert":"infrastructure remotely using our Remote Monitoring tool. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"7) "},{"attributes":{"bold":true},"insert":"Troubleshoot and resolve "},{"insert":"helpdesk and network admin issues either "},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"remotely, or by visiting the client onsite. Most work can be completed remotely. Our clients are located throughout northern and central New Jersey and Manhattan. A ticket can be as simple as resetting a user’s password, or helping them troubleshoot an issue with Microsoft Word to rebooting servers and making firewall rule changes. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"attributes":{"color":"#333333"},"insert":"8) "},{"attributes":{"color":"#333333","bold":true},"insert":"Maintain current customer network documentation "},{"attributes":{"color":"#333333"},"insert":"– components, configurations, and dependencies. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"attributes":{"color":"#333333"},"insert":"9) "},{"attributes":{"color":"#333333","bold":true},"insert":"Provide technical leadership "},{"attributes":{"color":"#333333"},"insert":"on configuration of solutions as well as provide functional and technical expertise to client base as necessary. You must be able to speak authoritatively on the technical areas you are well versed in. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"attributes":{"color":"#333333"},"insert":"10) "},{"attributes":{"color":"#333333","bold":true},"insert":"Attend "},{"attributes":{"color":"#333333"},"insert":"customer/internal meetings as required. "},{"attributes":{"indent":1,"list":"ordered"},"insert":"\n"},{"insert":"11) "},{"attributes":{"bold":true},"insert":"Keep learning. "},{"insert":"We expect you to stay current on the technologies that "},{"attributes":{"indent":1,"list":"ordered"},"insert":"\n"},{"insert":"impact our clients today, and become well versed in the best practices of \ninstalling, configuring and supporting those technologies.\n 12) "},{"attributes":{"bold":true},"insert":"Assist with internal Simplegrid initiatives. "},{"insert":"This would include creating \nprocesses to help streamline our workflow, to documenting tasks that we \ncommonly perform. \n13) "},{"attributes":{"bold":true},"insert":"Useourprofessionalservicesautomationtool"},{"insert":"totrackyourtimeand update tickets that you work on daily. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"14) "},{"attributes":{"bold":true},"insert":"Makerecommendations,"},{"insert":"bothtoenhanceourclientsworkefficiencyandalso give your valuable input to help Simplegrid grow. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"attributes":{"color":"#333333"},"insert":"15) "},{"attributes":{"color":"#333333","bold":true},"insert":"Provide "},{"attributes":{"color":"#333333"},"insert":"“on-call” support when required. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"16) "},{"attributes":{"bold":true},"insert":"Occasionallyworknightsandweekends."},{"insert":"Althoughwedoourutmostto "},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"ensure a high quality of life for our staff, the nature of the business requires that some work has to be performed after business hours. You should be willing and able to perform that work when needed. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"17) "},{"attributes":{"bold":true},"insert":"Figurethingsout."},{"insert":"Wedon’texpectyoutoknowthesolutiontoeverysingle problem, but we expect you to use your intellect and resources available to you (both online and offline) to solve the problems you face. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"attributes":{"bold":true},"insert":"Job Requirements and Experience: "},{"insert":"\n5-7 years’ experience working with another IT consulting firm, or Managed Services Provider. "},{"attributes":{"list":"bullet"},"insert":"\n"},{"attributes":{"color":"#333333"},"insert":"Must be a U.S. Citizen to be considered. "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"A BS in Computer Science, Computer Engineering. "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"A clean driving record and a car to travel to client sites. "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Multiple certifications. The following certifications are preferred: MCITP, "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"CCN/CCDA, CCVP/CCIE, VCP, Project+, Network+ "},{"attributes":{"list":"bullet"},"insert":"\n"},{"attributes":{"color":"#333333"},"insert":"Strong problem-solving skills – Problem analysis and problem resolution. "},{"attributes":{"list":"bullet"},"insert":"\n"},{"attributes":{"color":"#333333"},"insert":"Excellent written and verbal communication skills, including the ability to communicate to both business and technical individuals. "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Expertise in designing, deploying, administering and supporting Microsoft Windows Server Operating Systems "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Expertise in designing, deploying, administering and supporting Active Directory, DNS, DHCP and Group Policy "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Expertise in designing, deploying, administering and supporting VMware products - ESXi version 5.0 and above, and VMware Horizon. "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Expertise in designing, deploying, administering and supporting Microsoft Azure solutions. "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Expertise in Backup, Disaster Recovery and BDR appliance architecture, deployment, administration and support "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Working knowledge with configuring and supporting Cisco Switches (Catalysts) "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Working knowledge with configuring and supporting Cisco Firewalls (ASA and "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Meraki) "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Working knowledge with configuring and supporting Wireless Technology "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Products (Cisco and Meraki) "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Working knowledge with configuring and supporting SAN solutions "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Working knowledge with configuring and supporting Citrix Technology solutions "},{"attributes":{"list":"bullet"},"insert":"\n"},{"attributes":{"bold":true},"insert":"Qualifications we prefer you to have: "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Although not required, it would be a strong plus if you have experience working with the following: "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"ConnectWise "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Labtech RMM - This would include the configuration of monitoring alerts, "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"scripting and patching "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"OpenDNS "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Webroot Anti-Virus "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Datto Backup and Disaster Recovery "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Auvik "},{"attributes":{"list":"bullet"},"insert":"\n"},{"attributes":{"bold":true},"insert":"What you will get: "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Simplegrid offers a competitive salary + benefits package, depending on experience. Performance bonuses are also awarded. "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"You will also get an opportunity to join a company on the ground floor and grow with it. Your input on building processes, both technical and business will be highly valuable. You will have influence in decisions the firm makes. "},{"attributes":{"list":"bullet"},"insert":"\n"},{"attributes":{"bold":true},"insert":"Application Process: "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"You must follow this process exactly in order to be considered: "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Submit a resume and a cover letter to "},{"attributes":{"color":"#0000ff"},"insert":"careers@simplegrid.com"},{"insert":". "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"If your qualifications match our selection criteria, we will email you an online "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"assessment which you must complete within 48 hrs. "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"We will review your assessment and resume and contact you for an online "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"interview if there is a match between our needs and your skills. "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"\n"}]}


Share This Post With Others