Disney Institute Quality Service Training coming to Malvern, PA

by Ms. Lauren Scherwin of Disney Institute

Posted to Event on 11/6/2018 at 5:11 PM

{"ops":[{"insert":"Are you ready to bring clarity to your business challenges? "},{"attributes":{"align":"center"},"insert":"\n"},{"insert":"Are you ready to inspire new ways of thinking about organizational effectiveness?"},{"attributes":{"align":"center"},"insert":"\n"},{"insert":"Then you're ready to D'Think..."},{"attributes":{"align":"center"},"insert":"\n\n"},{"attributes":{"italic":true},"insert":"\"Explore how excellent customer service is achievable for every organization\""},{"insert":"\nWhat You Will Learn:"},{"attributes":{"header":3},"insert":"\n"},{"insert":"Adapt time-tested Disney business insights to assess and improve your organization."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Determine how you can differentiate your service to become a provider of choice."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Design quality service standards to create a consistent service experience."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Use tools to gauge the needs, wants, stereotypes and emotions of your customers at an individual level."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Understand the processes necessary to develop a culture that consistently delivers exceptional service."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Recover effectively from a service failure and turn it into an opportunity to strengthen customer relationships."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"\n"}]}


Share This Post With Others