Service Coordinator

by Ms. Christine Slusser of Philadelphia Corporation for Aging

Posted to Job Opportunity on 12/3/2018 at 4:11 PM

{"ops":[{"insert":" \n"},{"attributes":{"underline":true,"bold":true},"insert":"Title"},{"attributes":{"bold":true},"insert":": SERVICE COORDINATOR I - LONG TERM CARE OPTIONS (LTCO) - WAIVER"},{"insert":"\n \n \n \n"},{"attributes":{"underline":true,"bold":true},"insert":"Definition"},{"attributes":{"bold":true},"insert":":"},{"insert":"  Reporting to a Service Coordinator Supervisor, this position is responsible for the overall coordination of a diverse caseload. The Service Coordinator I (SCI) facilitates community-based long-term care to disabled and/or chronically impaired older adult participants. This position carries responsibility for ongoing care planning, service arrangement, follow-up, and reassessment. The Service Coordinator I is expected to provide a designated number of units of billable service coordination activity (Aging Waiver) on a daily basis, including data entry and participant contact. The SCI is a participant advocate as well as the gatekeeper of service provision. \n \n \n \n"},{"attributes":{"underline":true,"bold":true},"insert":"Qualifications"},{"attributes":{"bold":true},"insert":":"},{"insert":"\n \n\t"},{"attributes":{"underline":true},"insert":"Education:"},{"insert":" BA/BS/BSW or MA/MS/MSW including at least 12 college-level credit hours in          sociology, social welfare, psychology or gerontology.\n \n \n \n"},{"attributes":{"underline":true},"insert":"Experience:"},{"insert":" Candidates require three years social work experience or at least six months as a Service Coordinator Trainee and must have performance ratings of “Exceeds Most Expectations” in work quality and consumer/consumer focus, and an overall performance rating of “Meets All Expectations” on most recent annual performance evaluation or after one year with an overall performance rating of “Meets All Expectations”.\n \n       \n \n           "},{"attributes":{"underline":true},"insert":"Personal Characteristics"},{"insert":":\n \nHigh energy level; able to manage a variety of tasks simultaneously."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Well-developed interpersonal and communication skills."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Well organized."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"High level of flexibility."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Possesses advocacy skills and a sense of professional ethics."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Strong computer skills"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":" "},{"attributes":{"list":"bullet"},"insert":"\n"},{"attributes":{"underline":true},"insert":"Additional Requirements"},{"insert":":"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":" \nMust have a valid driver’s license, good driving record, and continuous access to a fully-insured car"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Drug testing required"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Pre-employment physical"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Second language abilities preferred"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":" "},{"attributes":{"list":"bullet"},"insert":"\n"},{"attributes":{"underline":true,"bold":true},"insert":"Goals"},{"attributes":{"bold":true},"insert":":"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":" \nTo maintain a high quality of service coordination services by identifying and meeting the varied needs of participants. To provide home and community based services as needed to enable participants to remain at home as long as possible. The SCI maintains the highest level of professional ethics, continually seeking opportunities for growth and development.\n \n \n \n"},{"attributes":{"underline":true,"bold":true},"insert":"Duties and Functions"},{"attributes":{"bold":true},"insert":":"},{"insert":"\n \nPerforms all service coordinator functions: assessment, service plan development, service arrangement, follow-up, monitoring, and reassessment. Validates the assessment of the participant's needs in their environment. Reassesses participant's status and reviews service plan at regularly scheduled intervals."},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"Completes Care Management Instrument (CMI) and Level of Care Assessment (LOCA) at required timeframes "},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"Enters and documents Service Coordination units provided."},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"Works with participant, his/her family, and/or caregiver, to develop an Individual Service Plan, making use of supervision and consultation with other disciplines as necessary."},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"Identifies and mobilizes informal and formal resources to meet participants' needs. Maximizes use of third party payers"},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"Facilitates participant choice of providers."},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"Arranges for needed services and entitlements, working cooperatively with participant, family members, and service providers. Follows up on service delivered in specified amount of time, and works with participant and provider to assure appropriate match of service to specific need."},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":"Conducts home visits and telephone contacts per standards. "},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":" Completes all necessary forms and data entry for participants’ case record, other management information, and other written reports as required. Inputs required data into Oracle and SAMS systems."},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":" Monitors the delivery of care consistent with state requirements."},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":" Participates in orientation and training, in-service training as assigned, and attends regularly scheduled supervision, and staff meetings."},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":" Monitors participant satisfaction to ensure quality of services provided."},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":" Other duties as assigned."},{"attributes":{"list":"ordered"},"insert":"\n"},{"insert":" \n"},{"attributes":{"underline":true,"bold":true},"insert":"Performance Expectations"},{"attributes":{"bold":true},"insert":":"},{"insert":"\nMeets agency standards of Service Coordinator practice."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Responsible for meeting service coordination units as established by the department."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Records and reports are legible, timely, accurate, complete, and relevant."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Ability to establish rapport with PCA staff, participants, providers, and outside agencies."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Brings problems and possible resolutions to supervisory conference."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Assures quality services to participants."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"\n"},{"attributes":{"underline":true,"bold":true},"insert":"Customers"},{"attributes":{"bold":true},"insert":":"},{"insert":"       "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Participants of home and community based services."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Service providers."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":" \n"}]}


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