Apple Systems Engineer

by Ms. Sarah Glose of Springboard IT

Posted to Job Opportunity on 3/21/2019 at 10:49 AM

{"ops":[{"insert":"Springboard IT is seeking an "},{"attributes":{"link":"https://springboardmedia.applytojob.com/apply/gU2afVFqGF/Apple-Systems-Engineer"},"insert":"Apple Systems Engineer"},{"insert":" to help support our business and education clients. We are looking for someone who loves the idea of working with an outstanding team to support and delight our client base. In this role, you will be designing, implementing, and supporting technical solutions for our clients and acting as Tier 3 support for our Help Desk dealing with our most technically challenging issues. Our System Engineers also oversee the technical health of our Managed Services clients.\n\nEvery day at "},{"attributes":{"link":"https://www.springboardit.com/"},"insert":"Springboard IT"},{"insert":" presents an exciting and new challenge, and there is always an opportunity to learn and grow. To be considered for this position you will be required to have a confident, professional presence and possess technical skills for supporting Mac computing environments. A strong customer service skill set is also imperative. \n\n"},{"attributes":{"bold":true},"insert":"Experience & Qualifications:"},{"insert":"\n3-5 years experience implementing, troubleshooting and supporting Mac/iOS devices in a business or education environment."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"3-5 years experience implementing, troubleshooting and supporting wired and wireless networks, as well as network security devices (firewalls)."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Experience managing Apple devices using a Mobile Device Management system is a plus."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Experience implementing and migrating Cloud and SaaS solutions for mail, document management, and other area of business."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Knowledge of the IT landscape to be able to quote and implement full lifecycle solutions for clients of varying size."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Competency in writing and maintaining custom scripts to increase system efficiency and lower downtime due to required human intervention."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Consistently and successfully have provided 2nd and 3rd level support."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Excellent in communication as a liaison with vendors and other IT personnel to resolve issues efficiently and effectively."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Excellent verbal and written communication skills."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Apple Certified Technical Coordinator (ACTC) certification is preferred but not required for consideration for this position. Must be able to achieve this certification within 3-6 months of being hired."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Ability to work as part of a team in a high-speed dynamic environment. "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Must have a High School Diploma, a current Drivers license, and pass a criminal and child abuse background check."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"\n"},{"attributes":{"bold":true},"insert":"Day-to-Day Duties & Responsibilities: "},{"insert":"\nDesign, implement, and support client solutions."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Lead Professional Service projects from conception to completion."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Provide professional and courteous Tier 3 technical support via chat, email, and telephone to clients."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Visit Business and Education clients to provide onsite support."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Monitoring and testing performance of applications and infrastructure, foreseeing potential bottlenecks and proactively identifying possible solutions."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Discover new sales opportunities in existing client infrastructures."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Oversee technical health of several Managed Services clients that will be your named accounts."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Perform assessments to help develop a complete solution for clients."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Development and implementation of solutions and products to provide the highest levels of systems and infrastructure availability."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Continual maintenance of security, including backup and redundancy strategies."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Attend client meeting with Sales Team to provide technical knowledge and sales support."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Perform JAMF Casper Suite JumpStarts (when certified)."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Configure hardware as needed."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Repair Apple hardware as needed (if certified)."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Work with Sales Team and Project Manager to create project plan outlining scope, goals, timelines, deliverables, and required resources."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Clearly communicate expectations to clients."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Help department further refine and develop best practices, standard operating procedures, and IT policy."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Perform other job related duties as needed."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"\n"},{"attributes":{"bold":true,"link":"https://springboardmedia.applytojob.com/apply/gU2afVFqGF/Apple-Systems-Engineer"},"insert":"Click here for more information and to apply now! "},{"insert":"\n"}]}


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