Client Technology Advisor

by Ms. Alexandra Shultis of Evolve IP

Posted to Job Opportunity on 4/3/2019 at 10:29 AM

{"ops":[{"insert":"The primary responsibility of a "},{"attributes":{"bold":true},"insert":"Client Technology Advisor (CTA)"},{"insert":" is to develop, maintain and grow the relationships with Evolve IP’s client base. The majority of customer interactions are conducted through in person meetings in order to establish productive, professional relationships with key personnel, understand the customer’s technological needs, and to identify ways that Evolve IP’s products and services can satisfy those needs. \n\nThe "},{"attributes":{"bold":true},"insert":"CTA "},{"insert":"also serves as the customer’s advocate within Evolve IP, and is responsible for retention of the Evolve IP customer base, which is accomplished by handling customer renewals as well as upsell and cross-sell opportunities. \n  \n"},{"attributes":{"bold":true},"insert":"Qualifications"},{"insert":"\n· Bachelor’s degree  \n· Valid driver’s license  \n· 3-5 years industry experience \n· Knowledge of SFDC and/or other CRMs \n· High EQ level \n· Strong verbal and written communication skills \n· Ability to work directly with internal staff and customers in a professional consultative manner \n· Ability to manage difficult situations and work well under pressure \n· Highly organized with excellent time management skills \n· MS Office proficient \n \n"},{"attributes":{"bold":true},"insert":"Duties and Responsibilities:"},{"insert":"\n· Focus is on the small to medium-sized business section of the customer base \n· Establishes productive, professional relationships with key personnel in assigned customer accounts \n· Update and maintain client information in SFDC \n· Understanding of Evolve IP’s products and services and educates customer base on our offerings  \n· Aware and in pursuit of opportunities for account growth \n· Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet customers’ expectations \n· Handles contract renewals  \n· Requests referrals from customers  \n· Able to manage critical accounts  \n· Deals with escalations, billing questions, etc.   \n· Schedule and attend client meetings (majority of will be off-site) \n· Attends cross-FA meetings and products trainings  \n"}]}

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