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The Chamber of Commerce for Greater Philadelphia does not endorse, credential or accredit the competency, services, performance, or standards of practice of the individual speakers listed in the Speakers' Connection, or any business, company, corporation, or organization with which the individual may be affiliated. The Chamber does not receive any form of payment from speakers who are listed on this site. Any Chamber member in good standing can apply to the Speakers' Connection.
President and CEO at Jacquette Consulting, Inc.
Topic:
Customer Experience: Getting the Customers You Do Not Have
Objectives:
understand the basic principles of customer experience design, how it differs from customer service, and how creating exceptional experiences for your customers will drive awesome growth and enable you to rule your market segment.
Benefit to audience:
Successfully applying the principles from my presentation will enable business leaders to generate improved customer loyalty and retention, increase spending among their existing customers, gain new customers through word-of-mouth marketing, and be able to introduce new products or services with greater acceptance. These companies grow and come to dominate their market segment.
Principal, Technology and Management Consulting at RSM US LLP
Topic:
Tech. Trends, Using Tech. to Drive Growth, Digital Transformation, Tech Careers
Objectives:
Stay current on technology trends impacting growing and mid-sized business; Learn how these trends impact your business and how you can navigate the ongoing change. Learn what digital transformation means and how you can stay at the right point in the curve.
Benefit to audience:
Learn about new trends and the impact on your customers, vendors, and employees. Learn about potential challenges and risks in both selection and implementation of technology solutions.